Our goal is to get your order to you as quickly as possible. Since most of our products are custom made we generally ship your order in 48 to 72 hours. If you're in a pinch and need it faster than that, just let us know and we'll do our best to meet your deadlines. Keep in mind that we do not ship on Saturdays, Sundays or official holidays.
Standard: Unless otherwise specified, we ship items up to 150 lbs. and up to 130" in combined width, height and length by UPS, FedEx or Spee-Dee (limited delivery area) truck. Shipping costs depend on weight and distance. Items over the weight or size limit must go by common carrier. If you prefer, Abrasive Industrial Supplies can also ship via United States Postal Service (USPS). USPS is ideal for small products.
Express: We can ship most items by air to arrive in 1, 2 or 3 days* (your choice). Cost depends on weight, dimensions and delivery method.
*Note, Abrasive Industrial Supplies is not responsible for shipping delays due to inclement weather.
Some Abrasive Industrial Supplies products, such as aerosols and cleaning chemicals, may be classified as Hazardous Goods. A $33.50 surcharge for these items will apply. If you are unsure about whether your order contains Hazardous Goods, please contact Abrasive Industrial Supplies customer service by phone (1-800-433-8010) or send us an email.
In unlikely event that your order is lost in shipping, Abrasive Industrial Supplies will work with the shipper to provide tracking service.
Tracking an Order
Orders shipped by UPS, FedEx and Spee-Dee are trackable orders. At the end of the day on which your order ships, you will receive an email from Abrasive Industrial Supplies including confirmation of the order shipment and your tracking number(s). You can use this number to track your package through the carrier's website. Abrasive Industrial Supplies must have a valid email address on file for this notification to be sent. If we don't have your email address, we can't send you this information. Update your email address and preferences now. Be sure to include your account number.
Upon receipt of your order, please inspect all cartons immediately for damaged or missing products before signing for the merchandise. Any packages received in damaged condition should be refused and/or noted at the time of receipt. The customer assumes all risk of products lost or damaged in transit and likewise, assumes responsibility for filing a claim with the carrier. Any damage must be reported within 5 days of receipt (any delays in reporting damage will prevent the carrier from accepting responsibility for damage and you will then be held responsible for the merchandise). Abrasive Industrial Supplies will assist you in any way we can to help with your claim to the carrier.
In the event that items are missing from your shipment, please contact Abrasive Industrial Supplies within 3 business days at 1-800-433-8010.